Shipping policy

Shipping charges and delivery timing

Orders are currently fulfilled from the United States. You pay the shipping charge shown at checkout for your destination, package and selected service. Carrier transit begins after dispatch; carrier estimates are not guaranteed arrival dates.

Standard Purpose bags are made to order and paid in full at checkout. Production and fulfillment take up to six weeks from order confirmation, followed by carrier transit. Other stocked catalog items are normal purchases; availability is shown on the product page. Bespoke Purpose is inquiry only: timing, rush fees and delivery charges are individually quoted before payment.

International taxes, VAT, duties and customs fees

International customers are responsible for applicable destination taxes, VAT, import duties and customs-clearance or brokerage fees, subject to the checkout disclosure and mandatory law. Applicable charges may be included in the displayed product price or collected as part of your checkout total.

Charges prepaid at checkout: Where checkout expressly states that taxes and duties are included and no extra charges are due on delivery, those covered charges are prepaid. You do not pay those same charges again on delivery. We fulfill those orders using the eligible prepaid-duty service shown.

Charges not collected at checkout: For a destination or service without prepaid duties, you are responsible for applicable destination taxes, VAT, import duties and customs-clearance or brokerage fees charged by the carrier or customs authority before or on delivery, except costs we must bear under applicable law. These charges are not included in shipping alone. Contact customerservice@byidol.com before ordering if the checkout disclosure is unclear.

Exchange shipments may incur a new shipping charge and new taxes or duties; we disclose charges we collect before you agree. Eligible change-of-mind return postage is customer-paid as described in our Return and refund policy. Mandatory refund rights and remedies for defective, misdescribed, delayed or undelivered goods remain. These terms do not transfer costs to you where applicable law requires us to bear them.

Delivery issues and delays

Check your delivery address before paying and contact customerservice@byidol.com promptly about an address error, missing parcel or delay. If we cannot dispatch within the stated window, we will contact you with a revised estimate and any cancellation or refund options required by applicable law.